Shipping
All the items that are in stock in the warehouse in Ukraine are dispatched within 2–3 business days after an order has been placed (up to 14 days for orders to the EU). For all items that are made-to-order, please allow up to 14 days for your garment to be completed by a professional seamstress before being dispatched (up to 21 calendar days for printed items). Please note that during sale and holidays period processing may be slightly delayed.
All the items that are in stock in the warehouse in the EU are dispatched within 1–2 business days after an order has been placed. Please check the availability of these items with our Customer Care via care@overtheseadress.com or here.
We are here to provide you with the best customer service. If you have any question regarding the shipping or want to receive your order faster contact us via care@overtheseadress.com or Instagram.
Domestic delivery
Domestic delivery within Ukraine is processed by Nova Poshta. You can check the status of your order using the tracking number on the Nova Poshta website: novaposhta.ua.
Transit time: 1–3 business days.
Standard international delivery
Standard delivery to the US is processed by UkrPost. You can check the status of your order using the tracking number on the UkrPost website: www.ukrposhta.ua.
Standard delivery within the EU is processed by DHL Deutsche Post. You can check the status of your order using the tracking number on the DHL Deutsche Post website: www.dhl.de.
| Shipping Zone | Destination Country | Price | Transit Time | Shipped From |
|---|---|---|---|---|
| North America | USA | $0 | up to 21 days | Ukraine |
| EU Countries | All member states of the European Union | €0 | up to 21 days | Germany |
Fast international delivery within the EU
Fast delivery within the EU is processed by DHL Deutsche Post. You can check the status of your order using the tracking number on the DHL Deutsche Post website: www.dhl.de.
Please note that the transit times for the EU, listed below, only reflect on the items that are immediately available for dispatch from the warehouse in the EU. Allow an additional 7–14 days for all other items to be delivered to the warehouse first, before they are ready to be shipped with a courier. Please check the availability of these items with our Customer Care via care@overtheseadress.com or here.
| Shipping Zone | Destination Country | Price | Transit Time | Shipped From | Free Returns |
|---|---|---|---|---|---|
| EU Countries | Germany | €0 | 2–3 business days | Germany | + |
| EU Countries | Austria, Belgium, Denmark, Luxemburg, Netherlands | €0 | 2–3 business days | Germany | – |
| EU Countries | France, Croatia, Czech Republic, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Monaco, Poland, Sweden, Slovakia, Slovenia, Spain |
€0 | 3–5 business days | Germany | – |
| EU Countries | Bulgaria, Finland, Malta | €0 | 6–8 business days | Germany | – |
| EU Countries | Cyprus, Greece, Portugal, Romania | €0 | 10–12 business days | Germany | – |
Fast international delivery
Fast worldwide delivery is processed by DHL. You can check the status of your order using the tracking number at the DHL website: www.dhl.com.
Express worldwide delivery is not available until further notice.
| Shipping Zone | Destination Country | Price | Transit Time | Shipped From |
|---|---|---|---|---|
| Central Asia & Middle East | Turkey, Armenia, Georgia, Israel, Kazakhstan, Uzbekistan, Kyrgyzstan | $40 | up to 14 days | Ukraine |
| Europe (non EU countries) | Switzerland, the UK, Norway, Iceland, Liechtenstein, Monaco etc. | $40 | up to 14 days | Ukraine |
| North America | USA, Canada | $40 | up to 14 days | Ukraine |
| Asia | Hong Kong, South Korea, Japan, China, Singapore etc. | $50 | up to 14 days | Ukraine |
| Middle East | Saudi Arabia, Qatar, UAE, Yemen, Oman | $50 | up to 14 days | Ukraine |
| Worldwide | All other destinations | $60 | up to 14 days | Ukraine |
We will send you a tracking number in the Shipping notification email once your order is shipped.
Please note that we use external shipping services and any delays occurring on their side are at the responsibility of the shipping company.
Free shipping
Free shipping is currently only available to the EU Member States (processed by DHL Deutsche Post) and the US (processed by UkrPost). You can check the status of your order using the tracking number on the DHL Deutsche Post website: www.dhl.de and on the UkrPost website: www.ukrposhta.ua.
Transit time: up to 21 days.
Taxes & duties
The charges, if any, at the destination point are not included in the price at the check-out. Please check with your country’s customs office to determine these costs.
Cancellation
Please note that you may cancel your order only within the 24 hour period from when the order has originally been placed, unless the order has already been shipped. Any possible additional transaction fees will be deducted from the refund amount. For any further queries please contact our Customer Care Team at care@overtheseadress.com.
Important note: we do not deliver to russia and belarus.