All the garments that are in stock in the warehouse in Ukraine are dispatched within 2-3 business days after an order has been placed (up to 14 days for international orders, excluding the US). For all items available on backorder, please allow up to 14 days for your garment to be completed by a professional seamstress. Please, check the exact term of backorder preparation on the product page. Please note that during sale and holidays period processing may be slightly delayed.
All the garments that are in stock in the warehouse in the EU are dispatched within 1-2 business days after an order has been placed. Please check the availability of these items with our Customer Care via firstname.lastname@example.org.
We are here to provide you with the best customer service. If you have any questions regarding the shipping or want to receive your order faster contact us via email@example.com or Instagram @overtheseadress.
Domestic delivery within Ukraine is processed by Nova Poshta. You can check the status of your order using the tracking number on the Nova Poshta website: https://novaposhta.ua
Transit time: 1-3 business days.
Standard worldwide delivery is processed by UkrPost. You can check the status of your order using the tracking number on the UkrPost website: https://www.ukrposhta.ua/en.
Shipped from: Ukraine.
Transit times: USA (up to 21 days); Worldwide (up to 60 days).
Fast worldwide delivery is processed by DHL. You can check the status of your order using the tracking number at the DHL website: https://www.dhl.com/de-en/home/tracking.html.
Shipped from: Ukraine.
Transit times: Asia, Turkey, Canada, Armenia (up to 18 days); Australia, New Zealand, Georgia, Israel, Worldwide (up to 20 days).
Fast delivery within the EU, Switzerland and the UK is processed by DHL. You can check the status of your order using the tracking number at the DHL website: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html.
Shipped from: Germany.
Transit times: Germany, Austria, Belgium, Denmark, Luxemburg, Netherlands (2-3 business days); France, Croatia, Czech Republic, Estonia, Hungary, Ireland, Italy, Latvia, Lithuania, Monaco, Poland, Sweden, Slovakia, Slovenia, Spain, the UK (3-5 business days); Bulgaria, Finland, Malta, Switzerland (6-8 business days), Cyprus, Greece, Portugal, Romania (10-12 business days).
Please note that the transit times for the EU, Switzerland and the UK only reflect on the items that are immediately available for dispatch from the warehouse in the EU. Allow an additional 7 – 14 days for all other items to be delivered to the warehouse first, before they are ready to be shipped with a courier. Please check the availability of these items with our Customer Care via firstname.lastname@example.org.
Express worldwide delivery is not available until further notice.
We will send you a tracking number in the Shipping notification email once your order is ready.
Please note that we use external shipping services and any delays occurring on their side are at the responsibility of the shipping company.
Please refer to the checkout page in order to determine the best shipping option for you and to see the shipping fees for each available option.
FREE INTERNATIONAL SHIPPING
The offer is currently only valid for all orders over $350 to the EU and the US. Free shipping will be processed with DHL for all orders to the EU. You can check the status of your order using the tracking number at the DHL website: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html. Free shipping to the US will be processed with UkrPoshta. You can check the status of your order using the tracking number on the UkrPost website: https://www.ukrposhta.ua/en.
TAXES & DUTIES
The charges, if any, at the destination point are not included in the price at the check-out. Please check with your country’s customs office to determine these costs.
Please note that you may cancel your order only within the 24 hour period from when the order has originally been placed. Additionally, an order cannot be cancelled in the case if it has already been shipped. For any further queries please contact our Customer Care Team at email@example.com.
Important note: we do not deliver to russia and belarus.