Please note: We accept returns and exchanges on all items within 14 days after delivery.
Some items are not eligible for a return, please refer to the list below.
The return of funds can only be processed to the same account from which the payment has been made.
5 STEPS TO MAKE A RETURN OR EXCHANGE
1. Make sure that
– the item is unworn, unwashed, and undamaged
– paper tags are in original condition
– 14 days period after delivery has not expired
2. Contact our Customer Care via firstname.lastname@example.org to get return shipping details.
3. Pack your order in the original OVERTHESEA packaging and send it back to us via any trackable and insured postal service of choice. The return shipping is paid by the client in all cases except for manufacturing defects.
4. Let us know the tracking number of the shipment. It’s necessary to process your return order.
5. Please allow 2-3 weeks for us to process the refund (we have to receive your parcel first). We’ll send an email once the item(s) have been received and your refund has been processed. The refund transaction can take up to 7 working days.
SHIPPING FEE AND VAT
Shipping and handling charges, gift wrap fees, and taxes paid (e.g., state, customs, VAT) are not refundable.
DAMAGED / WRONG ITEM RECEIVED
Claims for the items received are accepted within 24 hours from the date of receipt of the items.
If you received a damaged or wrong item, contact us via email@example.com with a photo of the damage/wrong item and your order number. We’ll take care of it as soon as possible.
Damaged items will be replaced or repaired, where possible and subject to availability. If the item cannot be replaced or repaired, you are entitled to a full refund once returned.
We are happy to assist you and answer your questions regarding returns and exchange.
Please send us an email to firstname.lastname@example.org.
Please note that you may cancel your order only within the 24 hour period from when the order has originally been placed. Additionally, an order cannot be cancelled in the case if it has already been shipped. Any additional transaction fees will be deducted from the refund amount. For any further queries please contact our Customer Care Team at email@example.com.
Free returns are currently only available for customers who had their order delivered with DHL.
How to claim a free return?
- First, make sure that the initial order was paid for and shipped with DHL
- Make sure that an item(s) is eligible for a return
- Contact our Customer Care Team at firstname.lastname@example.org to request a return Waybill
- Once the return Waybill is formed and sent to you, an item(s) has to be sent within the initial 14 days time frame of when an item(s) has been received
- Please allow 2-3 weeks for us to process the refund (we have to receive your parcel first). We’ll send an email once the item(s) have been received and your refund has been processed. The refund transaction can take up to 7 working days.
Please make sure to check which items are not eligible for a refund prior to placing an order.
Which items are not eligible for a return?
- Final Sale items;
- Customised items;
- Gift Cards.