Shipping
All the items that are in stock are dispatched within 2–3 business days after an order has been placed. For all items that are made-to-order, please allow up to 14 days for your garment to be completed by a professional seamstress before being dispatched (up to 21 calendar days for printed items). Please note that during sale and holidays period processing may be slightly delayed.
If you wish to place an order to an EU country please transfer to our EU store eu.overtheseadress.com.
We are here to provide you with the best customer service. If you have any question regarding the shipping or want to receive your order faster contact us via care@overtheseadress.com or Instagram.
Domestic delivery
Domestic delivery within Ukraine is processed by Nova Poshta. You can check the status of your order using the tracking number on the Nova Poshta website: novaposhta.ua.
Transit time: 1–3 business days.
Fast international shipping
Fast worldwide shipping is processed by DHL Express. You can check the status of your order using the tracking number at the DHL website: www.dhl.com.
Shipping Zone | Destination Country | Price | Transit Time | Shipped From |
---|---|---|---|---|
Central Asia & Middle East | Turkey, Armenia, Georgia, Israel, Kazakhstan, Uzbekistan, Kyrgyzstan | $40 | up to 14 days | Ukraine |
Europe (non EU countries) | Switzerland, the UK, Norway, Iceland, Liechtenstein, Monaco etc. | $40 | up to 14 days | Ukraine |
North America | USA, Canada | $40 | up to 14 days | Ukraine |
Asia | Hong Kong, South Korea, Japan, China, Singapore etc. | $50 | up to 14 days | Ukraine |
Middle East | Saudi Arabia, Qatar, UAE, Yemen, Oman | $50 | up to 14 days | Ukraine |
Worldwide | All other destinations | $60 | up to 14 days | Ukraine |
We will send you a tracking number in the Shipping notification email once your order is shipped.
Please note that we use external shipping services and any delays occurring on their side are at the responsibility of the shipping company.
Standard international shipping
Standard shipping is currently only available to the US (processed by UkrPost). You can check the status of your order using the tracking number on the UkrPost website: www.ukrposhta.ua.
Transit time: up to 21 days
Price: $20
Taxes & duties
The charges, if any, at the destination point are not included in the price at the check-out. Please check with your country’s customs office to determine these costs.
Cancellation
Please note that you may cancel your order only within the 24 hour period from when the order has originally been placed, unless the order has already been shipped. Any possible additional transaction fees will be deducted from the refund amount. For any further queries please contact our Customer Care Team at care@overtheseadress.com.
Important note: we do not deliver to russia and belarus.